[NEW AS OF 1/1/2025] CSAT SOR/TOR Program Instrument Training

This training is focused on understanding SOR/TOR data collection and reporting requirements, the changes made to the SOR/TOR Program Instrument, and how to complete each question in the new tool, effective 1/1/2025. This training is for SPARS users responsible for submitting quarterly SOR/TOR Program Instrument data. This is not a training on client-level interview data. [20 minutes]

Timestamps

Welcome (0:00)

Learning Objectives (0:13)

SOR/TOR Data Collection Requirements (01:09)

Reporting Requirements and Due Dates (1:45)